VDS Sphera Knowledge Base

Main / Browse Categories / Control Panel / I cannot login to my Control Panel - I get a directory listing or Forbidden error instead

Print article Print Article    Email article Email Article

I cannot login to my Control Panel - I get a directory listing or Forbidden error instead

The control panel uses the file /var/www/html/manager/index.htm to take you to the control panel login. (Thus the http://yourdomain.com/manager/ URL)   If Apache shows a directory listing or a forbidden error (forbidden error means the directory listings are disabled), when you go to http://yourdomain.com/manager , then you need to check a couple of things.

1. Most often, the problem is with the .htaccess file under /var/www/html.  This file can have a directive that tells Apache which index files to look for and it will apply to the html directory and to the manager subdirectory - affecting the control panel login.  If the .htaccess file exists and has a line using the DirectoryIndex directive, you need to make sure it includes the index.htm filename.

Example:  in the file /var/www/html/.htaccess, you need to have an entry like this:

DirectoryIndex  index.htm index.html index.php

2. Make sure the file /var/www/html/manager/index.htm actually exists.  If it is missing, contact support at 866 HardHat (866-427-3428) or open a support ticket at http://hardhathosting.com/helpdesk

User Comments
I cannot login to my Control Panel - I get a directory listing or Forbidden error instead  
There are no user comments for this topic.
 

Attachments
No attachments.

Related Articles
 How do I access my VDS Control Panel?
 Where is the manual for the Control Panel?
 How do I change my VDS account/Control Panel password?
 How can I restart my VDS?
 I cannot login to my Control Panel and I get a "File Not Found" error

Why Choose Our Hosting?

  • Unmatched Customer Support!
  • Virtual Private Server technology provides a rich, dedicated-like environment for every account.
  • We are known for our superb quality, performance and flexible hosting environment. We manage the server, software, and network you do the rest.
Continue reading »

Featured Hosting Plan


Learn more about our VPS Extreme

What is Included?

  • PHP 5/MySQL 5
  • Parallels® Plesk Panel 10
  • Unique IP Address
  • Daily VPS Backups (Off Server)
  • SAS Hardware Raid diskspace
  • CentOS 5 x86_64 bit
  • Multi-homed Tier 1 Bandwidth
  • Full Upgrade capabilities
Continue reading »